Thank you, Caudabe, for amazing customer service.
I bought my third Paragon case recently. I’m obsessed with these cases and went for the open moonstone this time. So excited when it delivered but was disheartened to feel sharp edges in hand…sharp as in too uncomfortable to use as a daily driver. I reached out to Caudabe and had a response within a few hours. Sent them a minute long video showing the raised edge, and included comparison to my azurite precise case. No more questions asked, no additional information needed. They shipped out a new case in less than 24 hours. Received today and it’s perfect.
A company that stands behind their quality is going to earn my lifetime commitment to buying their products. I was impressed and wanted to make sure everyone knows how amazing their customer service is.
As an aside, I purchased the 17 ultraviolet with sand buttons for my partner and now we’re fully a Caudabe household. Excellent choice for a new color. She’s already gotten several compliments.
If you’ve been on the fence, just do it. This company and these cases are worth the investment.