u/calvinsanchez

Monos used to have incredible agents who provided excellent customer service but now it seems it's all just the AI chatbot and it's even on emails now!

For context, I got the review email for the plastic luggage cover. I left my review and I received this email. It feels so dismissive to have an AI respond this when it clearly doesn't even address my issue and concern. I understand that we can't prevent AI from reaching the workplace really? I feel Customer service isn't something you can just get the AI to do. Really disheartening to see this change from the company.

Also kind of insane that you can only get a response on here as it seems to be the only place that the one Monos employee is here.