Klarna is holding my funds?
I bought a monitor through Amazon a while back, used Klarna to pay for it with the pay in 30 days option.
Recently I returned it, the refund went back to Klarna as Amazon only do it to the original payment method.
They've added it to my statement after a weird message saying it failed to go to a registered bank account and now shows as a positive balance, but the chat advisors are telling me it can't be given back to my bank account, it can only be used for any future Klarna purchases. Can I do anything?
UPDATE It doesn't seem to be part of their script so I found out about it and asked specifically - there is a refund form you can fill out if you use the statements reference number and your IBAN number etc, the advisors can give you said link. It states you'll receive the refund within 14 days.