What is your most oddest interaction with a customer?
I used to work for a main high street bank in their call centre and these are my top 3:
- The customer who cried down the phone because she lost money trying to get her bf back after he broke up with her. I used to work in the fraud department and she calls to say she paid for a medium to get him back. It didn’t work and he still refused to go back out with her. But because the medium gave her the service and it was in her T&Cs that the payment was non-refundable, we couldn’t help. So she screamed and said she would call the police on the medium and I lmao.
- The man who said my voice sounded “youthful and sensual” and that it “sends shivers up his spine”. I had just started the job, and funny enough that was one of my first calls to be reviewed.
- The man who said he got “scammed” paying for a sex worker. He paid, but left unhappy with the quality of the service. And then felt the need to go in great detail about how she was a catfish who “smelt bad and looked old” and now wanted a refund.