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u/chenjienan

Image 1 — Did I receive a used/returned pair, or is this normal for Thursday Boots?
Image 2 — Did I receive a used/returned pair, or is this normal for Thursday Boots?
Image 3 — Did I receive a used/returned pair, or is this normal for Thursday Boots?
Image 4 — Did I receive a used/returned pair, or is this normal for Thursday Boots?
Image 5 — Did I receive a used/returned pair, or is this normal for Thursday Boots?
Image 6 — Did I receive a used/returned pair, or is this normal for Thursday Boots?
Image 7 — Did I receive a used/returned pair, or is this normal for Thursday Boots?
▲ 0 r/ThursdayBoot

Did I receive a used/returned pair, or is this normal for Thursday Boots?

I recently ordered a new pair of Thursday Boots at full price, but when they arrived I noticed multiple issues: visible scuffs and discoloration on the upper, marks around the welt/stitching, outsole residue, and a heavily damaged/scuffed box.

I understand leather boots can have natural variation and small imperfections, but this looks more like a returned/handled/pre-owned pair than a brand-new one to me. I contacted Thursday support with photos but haven’t received a response yet.

For people who have bought Thursday Boots before: would you consider this acceptable for a new pair, or should I push for a replacement / price adjustment?

u/chenjienan — 3 days ago