Purchased two bags that were not authentic :(
Hi, I've been shopping on TRR for a year. Recently, two bags I purchased turned out to be fake. One is a Coach I purchased 3 weeks ago. It ended up being too small so I decided to sell it and that's how I discovered it was fake. I was horrified and embarrassed because I don't want the buyer thinking I knew. So I immediately emailed TRR with proof and requested a refund. Since that happened I went ahead and paid to authenticate every purse I have purchased from TRR and second one came back fake. The other bag is a Balenciaga purchased in May and I didn't think to authenticate it until yesterday due to the issue with the Coach bag, and it came back fake. I emailed TRR with proof and requested a refund as well. What are the chances that they'll approve the refund since it has been five months. I haven't heard back from either email and of course I'm anxious. It's upsetting to be dealing with this. I don't think I'll be shopping from them anymore. I'm afraid. Hoping someone else can provide guidance if you've dealt with this before with TRR.