Fraudulent activity advice requested
Hello everyone.
I received a notification from my QuestMobile app that someone had added a trusted device that I didn’t recognize last night. I removed the device and thought it might be a glitch.
This morning at 10am I received the same notification again, I removed the device and called Questrade.
As I am on hold waiting to speak to someone I get notified of a bunch of unauthorized trades of a scammer selling my shares and buying some shares I don’t recognize from my TFSA.
I’m urging the representative to lock my account as none of the activity is mine, she verifies me and transfers me to a different department while I’m on hold they move to my RRSP account. I finally get in touch with the other person and they finally freeze my account.
Within that hour they mentioned that my accounts lost around $15k in market value.
I did not share any credentials, I didn’t click any suspicious emails, I don’t log on public wifi, I hadn’t even logged into my account for several weeks…
I am waiting to hear back from their investigation. They said they will try to “bust” the trades but this can take time and it might not be successful.
My account has been locked for now so I’m waiting and a little stressed.
I just want my account restored to the way it was :/
Has anyone been in this situation? Was your money restored/returned?
Do you have any advice on what I should do?
Do I report this to the police?