This company is so far behind the times, only supports this feature for US stocks at the moment, why would a company only support this for US stocks when its Canadian. I want to make it easy for my wife to invest, but sadly it is not.
Wake up Questrade
Has anyone had their Questrade account locked out because they were using it overseas? I'm worried, because my friend faced a similar issue with Wealthsimple. I'll be out of the country for 4 months.
Has anyone tried them yet? What are yalls thoughts.
I'm working on moving my Questrade family RESP to Wealthsimple. Questrade first sent the Form C (which details the contibutions, grants, etc.) to Wealthsimple in late April.
Wealthsimple rejected the Form C because the basic CESG amount document didn't make sense. Wealthsimple asked Questrade for a corrected Form C, and after I called several times to escalate with Questrade, it was finally sent 2 weeks ago.
Today, Wealthsimple rejected the Form C again. This time, I escalated on Wealthsimple's side, and they sent me a copy of the Form C they received from Questrade - and I can clearly see the mistake made by Questrade.
I'm going to call Questrade again, but I'm not hopeful that the front-line agents can do much, and the back-end team doesn't take phone calls.
Any ideas on how I can escalate further?
Questrade! Yesterday I lost over $7000 on my trade because of your "risk review". When buying stocks, I can see how this would be implemented BUT... this was on selling and locking in protection! I had put in a stop order for INTC at $115 only to see "risk review" delay the order and then sell off at $113.80. Jeese THANKS for the help! Just another fiasco that makes us "self directed" investors question the companies integrity. There is NO reason for this and the only risk I see, is your control of what should of been an easy trade! Your response?
Anyone attending the dialogue in Vancouver next Wednesday (20th may)? if so, shoot me a message, let's connect!
Anyone finding the real time streaming option quotes super laggy as of late? Running Edge desktop 32 gb of ram 1gb internet connection
Hi i am trying to help my mom to transfer her account from Scotia iTrade but the process is taking too long due to Scotia being too strict.
Scotia wanted a wet signature so i had to print and my mom signed this document. I uploaded on Questrade and the status says the document is accepted a week ago, but i do not see any progression.
I checked her progression steps, but it is still at the same step but i see the wet signature document status states it is accepted.
Do we still wait?
Hi.. i opened first account ( TFSA ) with Questrade self-directed account, depoisted 6k to start iinvestment. Also i input promo code GET100 , its been 3 weeks already, they did not give any reward for the promotion... i already contacted customer service however they do not know about the promotion and they said im unqulified... feeling like i got scammed by questrade
Hello everyone.
I received a notification from my QuestMobile app that someone had added a trusted device that I didn’t recognize last night. I removed the device and thought it might be a glitch.
This morning at 10am I received the same notification again, I removed the device and called Questrade.
As I am on hold waiting to speak to someone I get notified of a bunch of unauthorized trades of a scammer selling my shares and buying some shares I don’t recognize from my TFSA.
I’m urging the representative to lock my account as none of the activity is mine, she verifies me and transfers me to a different department while I’m on hold they move to my RRSP account. I finally get in touch with the other person and they finally freeze my account.
Within that hour they mentioned that my accounts lost around $15k in market value.
I did not share any credentials, I didn’t click any suspicious emails, I don’t log on public wifi, I hadn’t even logged into my account for several weeks…
I am waiting to hear back from their investigation. They said they will try to “bust” the trades but this can take time and it might not be successful.
My account has been locked for now so I’m waiting and a little stressed.
I just want my account restored to the way it was :/
Has anyone been in this situation? Was your money restored/returned?
Do you have any advice on what I should do?
Do I report this to the police?
Posting this to see if anyone else has been experiencing this issue, or can reproduce it.
After logging onto Questrade web, Windows Defender finds a trojan called Trojan:HTML/Redirector.SGI!MTB in the Firefox/browser cache. This only happens with QT, began recently, and happens after every login with QT only. Is there anywhere I can also report this?
I have a question about your hot keys for Questrade Pro platform for PC. Are you planning to improve your hot keys and to implement hot buttons? Your hot keys are pretty much useless for day traders who are trading small cap stocks. Slippage is not adjustable and many other adjustments are missing. You are now focusing on web platform and 1 second (?!) candles... If you are not willing to improve it, there is not lots of choices here, in Canada, but TradeZero Canada offers much faster execution and pretty good hot keys and hot buttons. If you are not going to improve it, if you are just focusing on investors, then please let us, who are daytrading, know. Thanks!
Before a trade goes through, it shows you your profit / loss of that position held, but as soon as the trade is done, that information is no longer shown in an obvious place. But it must exist somewhere, but finding that is hard to locate. There's no reason why we should have to note these down manually to track ourselves each time before we sell is there?!?!?
UPDATE - FOUND IT!!!! (seeing if I can update the post title...)
Ok leaving this post as an update for others to know as I now finally found where to get this information! 😆 By getting on a call with a representative that was more knowledgeable, and even they originally thought we had to calculate it manually, but as I explained how silly that is considering the calculation was already done and shown to the user up until just before the trade is placed, we explored the site more and we discovered it together! 😆
You have to go to the top -> Apps -> Questrade Edge -> click green button "Add Questrade Edge" -> "Go to Questrade Edge" button (I chose the Web version) -> Click "Try Questrade Pro" button (which yes it's free, and it's still in Beta V0.4 as of this moment), then under Account -> Executions and choose the proper date range via drop down that contains that Sell, it will have a column that is Net P&L which finally shows this key information.
Even the represenative agreed that it's quite the oversight that this is not so readily available.
After entering my username & password, it then prompts me to verify myself using my Authenticator app. And I have to click 'Continue'
Can we just skip this verify step and go directly to the 'Enter Verification Code' prompt? It would eliminate one click which seems unnecessary.
The 'Use recovery code' could be added to the 'Enter Verification Code' screen so the option remains available.
Does customer service even listen to any of us? Can someone from Questrade chime in? When will be seeing this. I’ve been hearing this for almost 5 years now. It’s 2026 it shouldn’t be this hard for a company to figure this out!
I have been hearing nothing but bad things about this company lately, if it wasn’t for the promo bonus, I’d be long gone.
GIVE US SOME INFORMATION QUESTRADE WHEN WILL WE SEE THIS FOR OUR ACCOUNTS!
Hello, I bought DLR.TO and did Norbert's Gambit a few years ago on Questrade and never encountered this issue.
Earlier today, my order was rejected and the reason was I must order in multiples of board lot sizes. Does that mean in a trade, I need to buy /sell in multiples of 100 shares for DLR?
Hi r/Questrade!
We’re three weeks into Questrade Pro’s Open Beta, we figured it was time for a proper update on where the platform is at—and where it’s going next.
So far, what we’re most proud of though is that Active traders are rating Questrade Pro at 4.3/5 stars.
If you want to use Pro too, it’s free now and will remain free for Questrade customers. Try Questrade Pro today!
A few other things we're proud of, and a few things we're still working through.
What's going well:
What we're still improving:
Since the start, our goal has been to make sure that the platform behaves like a finished product where it counts most. But there’s still work to be done, so keep leaving feedback on what you want to see next. We are committed to building with you.
If you've tried Pro, we'd genuinely love to hear your thoughts in the comments. And if you haven’t tried it yet, try Questrade Pro today!
— The Questrade Pro team
This info is being provided to you for educational purposes only, and should not be used or construed as investment, tax or financial advice. Questrade reserves itself the rights to change the terms and conditions for Questrade Pro usage in the future.
I raised this concern but I am suffering with the customer service.
Why QT doesn't have proper escalation process? The only email is the generic support@QT.
QT, You need to pay my kids' RESP from 2020! That's about $3,000 (we aren't counting all the lost appreciation/dividends/compound)!
So disappointing.
Hi all, I received today May 12 an email from QT Success Team sending me a welcome to my new cash account that I've opened on Jan 12th and funded shortly after.
I first thought this could be fraudulent email but apparently not. Why is QT so late at sending this "Welcome"? Anyone else experienced this?
Thanks
Im going on a business trip and have some options contract
Preferably without VPN
Anyone try it?