u/cmcclure16

I purchased a Flow 2 and after approximately 2 weeks it stopped connecting. I have unplugged the base, I have turned the robot on/off, unbind, done a soft reset and nothing seems to work and it’s been weeks now. Everything I found online to factory reset says to press and hold the Home button. This literally does nothing no matter how long I press the button. Doing the same on the power button does the soft reset (and it even announces that). Even when I unbind the robot, reset and readd it, it clearly still remembers my map but still stays offline. Any advice on what to do?