r/NARWAL

Do you have the AI on?

How do you tell it to clean a certain spot on the map?

I'm considering a Flow 2 with the Compact Dock for my home.

Single-floor home, no stairs anywhere. Dark tiles and light-colored carpets throughout, plus flat dark grey dirt-trap mats sitting flush at tile level.
My home is already robot vacuum proof: my previous tenant was a Roomba i7, and while I tried a new 705, its navigation- and software quality were a disappointment, hence my preference for the Flow 2.

Two questions:

1. Stairless Mode: Since I have zero stairs, I plan to leave it on permanently so cliff detection is ignored (kills the dark-floor cliff-sensor issue entirely). Anyone actually run it permanently? Any side effects, or is it cleanly isolated?
2. Dark mats: I'll set them as no-mop zones, so mopping is handled. Narwal's support docs used to mention the underside ultrasonic carpet sensor can misread dark/black surfaces (I can't find the page anymore — possibly moved, possibly because it's no longer an issue). How does the Flow 2 specifically navigate flat dark mats — maps them fine on first pass, crosses smoothly, doesn't misread them? Does that ultrasonic issue actually show up on flat low-pile mats, or is it a thick-carpet thing?

Flow 2 owners especially — thanks.

Just got my Flow 2 last week. Boy does this thing use a LOT of water compared to my old vac (S1 Pro). Is everyone using the "standard" mop wetness setting? What about vacuum suction power? Feel free to share what works for you.

My Narwal freo Z ultra while mopping leaves a streak of pet hair behind. This happens even after mopping twice. I clean it every week. How to solve this. I have four cats. So pet hair is common in my house. Tried cleaning mops , cleaning base regularly , vacuuming separately then mopping. Still not happens.

Pls help if any ideas. Especially pet parents.

Ordered the rds flow 2 and it just came in, need ideas on how to put it for those that already own one, specifically the drainage hose.
So far I’m debating reorganizing the whole laundry room and getting a stand for my dryer but to make it easier I’m also debating on the bathroom in between the sink and toilet.

Whatever happened to US availability of the Flow 2 reusable/cleanable dust bin?

AND I'm still awaiting my accessory kit and I was a day 1 Amazon purchaser! :-(
( Recently they promised they'd send it, but I wonder if it's shipping thru Gaza with Greta T??)

They really need to make accessories & detergent more affordable.
They will drive folks away from OEM regardless of warranty if they are not careful.
Opinions? Am I cheap? No!! I bought a flagship vac, but that doesn't mean I own a yacht!!!

Just bought the Narwal Flow 2. Automatic Water Exchange unit error code: 3000. Contacted support, they want me to turn in the base for a repair. $1500+ on a robot vacuum that won't work out of the box and they drag you through a depot repair process. Are you fucking kidding me? Please avoid this company like the plague. The product and the support behind it don't deserve your money.

I bought the Narwal Flow 2 on the day it was released, and at first I was deeply disappointed with it. Terrible navigation, poor corner cleaning. I contacted support to return it, but with the new firmware updates the navigation improved significantly, so I decided to keep it.
Today, with firmware 01.08.01.00, navigation is good, although corner cleaning still needs improvement. But today I wrote to technical support again because, during a vacuuming cycle, the robot failed to recognize my cat’s vomit — luckily there wasn’t much of it — on a rubber pet mat, and simply smeared it across the surrounding floor.
When I got home, I fixed the mat and cleaned the robot. At that point, I had it run a vacuuming + mopping cycle to clean up the mess it had made. Well, the residue had dried, and despite the Flow 2 having a self-cleaning tracked mop pad and all the rest, it still wasn’t able to get the floor clean. I had to clean it manually by hand.
I wrote to support describing the situation because this kind of behavior is extremely disappointing for a robot that promised to recognize obstacles, dirt, objects, pets, and so on.
Most importantly, its mopping performance actually seems worse than the Flow 1, which I’ve seen in many reviews clean dried-on dirt very easily.
I really hope Narwal fixes these issues… It has already been two and a half months since launch. Also, the new firmware is taking quite a while to arrive, and evidently there are still many problems left to solve…

I have the Narwal Flow and my brushes are constantly breaking, most of the time at the hinge where the brush meets the plastic part. I know it’s not anything specific that it’s hitting because my toddler loves finding them throughout my house.

It also doesn’t help that they’re $30(!!) for one set of brushes. It would hurt way less if they were like $10 or something or they just made the brush last way longer. Narwal is certainly padding those margins with this 50 cent part.

Never had this issue with my Z Ultra :/

It seems like I use the entire tank after about half a dozen cleanings, so it's only about a week or two of being hands-off.

Is there a bigger tank that we can get? Even if it doesn't look ascetically pleasing, I wouldn't mind something bigger to make it last even longer.

And after refilling the tanks, is there a way to have any paused automations resume automatically? I am not always by my phone to restart the task

Anyone have a link or anything for a accessory kit. I found a ton for the flow 1 but I can't find any for the flow 2 on Amazon or anywhere else besides the one on Narwhal, which is like 200 bucks, which I'm definitely not buying lol. My sidebrush broke off on my Flow 2 somehow, so I need to replace it.

When I turn on the water to the "control box" no water comes out of it and the robot complains about an error 3000. I contacted support and they said to send it back to Amazon. I spent a lot of time setting up the plumbing for this. Does anyone have any ideas?

Hi everyone! I just got my Narwal Flow 2 and I’m excited to get it set up. I’d love to hear any advice from long-time owners.

A few questions:

• What settings do you recommend for daily cleaning?
• Any maintenance tips to keep it running well?
• Anything you wish you knew when you first got yours?
• Are there any features or automations I should enable?

For reference, I have a ~500 sq ft studio with mostly hard floors and one 5×7 rug.

Thanks in advance! Looking forward to learning from everyone’s experience.

For the past few days, the circular light on top of my Narwal Flow has been staying on even when it’s in standby mode in the docking station. How can this be explained? Has this happened to anyone else?

It didn’t used to do that. I did't touch anything and it looks like there is no dedicated setting in the Android App.