Dishonest billing practice?
An issue has arisen from a routine test my primary care doctor ordered due to my age. She ordered a routine bone density test. I called my insurance company to check on coverage and was told after being shuffled to multiple folks and a lot of phone time that a routine dexa scan was 100% covered and I would pay nothing. So I scheduled the test at an in network covered imaging center. Had the test and went home.
Several weeks later I received a bill from the center and they say I owe them $130. 34. Really? For what? I then spent hours calling various billing departments and my doctor's office sends me the code they sent over on the order to the imaging center which shows they ordered a routine test. I was able to get the billing dept. where the test was done to do a review and find out why I was charged for a diagnostic instead of routine test. Several weeks later, I receive another bill where it states that the review found that it was a diagnostic test. I also in the meantime receive a bill from a separate Radiological Group representing the doctors who read the test who I was unaware are NOT part of the Center and I owe THEM money too! And now I see on their more specific bill, that there were two codes, one for routine AND one for diagnostic both billed to me.
I call the center again today and was informed that if the test shows a result and there is a diagnosis of any kind then the test becomes diagnostic and they bill my insurance, which won't cover it other than an adjustment and I have to pay the rest for my deductible. I had a result in a few bones of mild osteopenia (normal for women in my age group) and because I had a routine test that actually showed a result (I'm a scientist all tests show a result of some kind) I now have to pay for the test and the doctor's time and expertise.