Air conditioner return policy
Ok so standard for an air conditioner or a heater is 30 days with a receipt. Had a lady come in and she had bought it in June. Told her there a thirty day return policy and it was on her receipt. She comes back later and flashes her phone where she had done an online initiated return and it allowed her to do it! I paged my manager and let him handle it.
Question is why do they want us to follow policy but yet the stupid add app lets them do whatever they want to!! Hated seeing the smug look on her face!