u/commonality10

I had a customer claim an item was inauthentic. Amazon is threatening to ban me from continuing to sell this brand.

I buy wholesale directly from the brand. I have invoices for everything, which I submitted to Amazon. Amazon came back and said my invoice quantities do not cover my past 365 days of sales.

I buy the inventory a few months before it actually sells, so the quantities on the invoices from the past year may not exactly match my sales in the past year. I can submit additional invoices proving I bought all the units I sold but those invoices will be dated outside of the 365 day window that Amazon wants them in.

How do I communicate this to Amazon so that they approve the invoices?