Ticket Un-Scanable & Ghosted By Seatgeek Support - NEED REFUND HELP
I bought a ticket on Seatgeek for the Daniel Caesar concert on July 24th, 2026. I received my ticket the same day that I bought it, a month or so before, so I did not think there would be any issue.
However, once I got to the venue, I was denied entry and sent to the box office. Once I got to the box office, I had to wait over 30 minutes just for them to tell me that my ticket had already been scanned and that is why it was not working. They even provided me with a physical ticket to try scanning (still did not work) followed by a note signed by the director of the box office stating that the ticket had already been scanned. I reached out to Seatgeek support IMMEDIATELY and provided them with all of this information as well as the photo of the note.
I had to go back and forth with them for over a week providing all the necessary details MULTIPLE times until they finally told me my case was being reviewed and I would receive a resolution in 5 business days. However, it has now been over 3 weeks with no response from support, despite me following up via email 3+ times and waiting on hold for hours on the phone.
Unfortunately, this seems to be a common occurrence with Seatgeek support where users get ghosted can only reach a resolution via Reddit so hopefully Seatgeek will see this and do the right thing! DO BETTER!