Need advice - No follow up from other party’s insurance
Hello,
I’m writing about recommended next steps for a not at fault car accident.
Context / Timeline
5/4/2026 - A man crashed into my vehicle from behind while I was stopped at a red light. We both pulled over and exchanged insurance information. A police report was also filed.
5/8/2026 - After filing a claim with his insurance, CMGA insurance, I received a formal email acknowledging my claim.
5/13/2026 - All required documents (photos of damage, license plate, VIN, Police report PDF, etc) were emailed.
6/22/2026 (date of this post): I have yet to receive concrete next steps. It’s been 33 business days.
I received two calls from CMGA over the past 4 weeks. One was an acknowledgement and the other was a confirmation that an assessor would reach out within 48 hours. I have literally sent over 8 follow up emails and have called and left over 10 voicemails and have not received a damn response yet. This has been incredibly frustrating and I want to take legal action.
Any recommendations for next steps? I live in Texas (Austin area) for reference.