Lowe’s massive failure in charging credit cards and no one cares
**I placed a $5,000+ order for multiple appliances**. Lowe’s installation department puts a credit card hold while they wait to order the product.
So the first time they put the hold on my card (the only one I use) **four times for the total amount of the appliances.** (Yes, this happened more than once.)
I attempted to resolve this, primarily concerned they would deliver four refrigerators and other appliances. I finally got some dude in India to transfer me to installation.
I told them **Lowe’s was hitting my card with tens of thousands in “pending” charges** which triggered fraud alerts and locked down my credit card (rightfully so).
No one cared this was happening except my credit card company. I could not get escalated to management and the install rep was an a*hole. They told me it would “renew” in 3 to 7 days and assured me it would only be for the amount of the order.
**I then got hit with almost $40,000 in pending charges for the hold which was more than the limit on the card.**
Yeah, my only credit card that I use for every purchase everywhere. I couldn’t dispute it because it was showing as pending. I now have to jump through all kinds of hoops to even access my card account because of the recurring fraud trigger.
They told me I would have to wait up to ten days for the pending charges to clear and there was no way to remove them. They didn’t seem to give a sh*t I was locked out of my only credit card. I got the same scripted response repeated to me over and over again.
So here’s the worst part.
Each time I asked the rep if they understood Lowe’s was getting flagged as fraud and there was clearly someone running through multiple authorizations which could be, you know, actual fraud.
**Does Lowe’s not think this indicates a massive problem in their install system and maybe, just maybe management, IT, fraud or accounting might need to know this?**
The way they handled this had me concerned they would try to pass through $40,000 or even more in charges and I would be stuck trying to fix it with their horrendous customer service department.
I cancelled the entire order after they had already scheduled the installs because I spent three hours getting zero help. **I can’t believe that no one in management cares about this obvious massive credit card problem.**
I celebrate their impending demise because there is no way this level of ineptness and disregard surrounding potential fraud can continue.