Wrong items shipped out - how to fix??
I had to go of town unexpectedly so I had my roommate send out some packages for me as I can’t afford to suspend my shop right now, and she mixed up the labels. She is a trusted friend I have known for years, she’s successfully sent out many things for me before but she simply made a mistake. I have encountered and fixed this problem before, but it’s been literal years and the system has changed a bit so I wanted to ask how you have gone about solving this in recent times. How can I properly get the correct items back to me so I can send them out to their rightful owners? Thanks in advance :(
To be more specific:
How can I get shipping labels to them that they can use to ship it back to me? And how do I then send out the right items?
Luckily the first buyer is being super sweet and cooperative, I’ve reached out to the second buyer about this and I hope she’s also willing to work things out.
I’m so embarrassed 😞