Need help with a package taking forever to verify/process and ship
I ordered an Apple Watch for my wife’s bday and the box came empty. That’s fine, not Best Buy’s fault. They immediately ship me a new one set to arrive the next day (Thursday) for free. This then gets delayed and expected to arrive Saturday-Tuesday. Tuesday night comes and it’s still being verified. Customer support says they can’t do anything about it.
So I go to pick it up instead. And it takes all day to verify. They said it would take til end of day. So frustrating, I do not want to drive all the way back to Best Buy again.
So I see there’s an option to reship it for the next day. Probably a big mistake but I didn’t feel like driving again. Today is the next day and it’s still “packing” and customer service says it won’t get to me today. What the hell? Why does it offer one day shipping and can’t even get it verified and packed?