Here's a tip for cancelled orders.
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Received an order today that was $9.41 for a 20 minute trip that was 3.5~ miles. Once I picked up the food and began driving I noticed that the GPS was taking me to another address that was over 4x the distance away.
I called support and after being on hold and talking to them for 15 minutes they said, deliver to the new address and we'll provide you an unknown compensation once it's complete.
I spend 10 minutes driving to the location and then notice the trip was cancelled and their details said "Delivery logistics failure" so I call support again.
New support says we don't know if the customer or support cancelled the trip, but there would be ZERO compensation and you can continue taking orders. It had taken an hour at this point from the acceptance of the order.
I've neve done it before but I asked to speak with a manager. They put me on hold for awhile and returned with "due to call volume the manager is busy", I told them I would wait and eventually they found one free. The manager reiterated there was no compensation. I complained further and they said they would credit the original offer amount. I complained further that they should provide whatever the total would have been for the address changd and they eventually gave in to a $15.00 courtesy adjustment.