Experience with SG Fleet and Tesla
Hi all, I’m due to accept delivery of my Tesla next Tuesday. Tesla has been asking for final payment for a few days. I’ve tried getting in contact with my delivery coordinator via phone and email with no luck so far. Has anyone had experience with SG Fleet and Tesla? Have you had to follow up with them to ensure final payment is made? Or have they done it without being prompted? I will be incredibly frustrated if my delivery date is moved because SG Fleet didn’t provide payment in time. Thank you!
Edited to add: I managed to resolve this! To anyone reading this in the future who is dealing with the same thing, call their 1300 number and ask to be put through to the purchasing/delivery team. Turns out my Delivery Coordinator is on leave (I wasn't notified/seems like nobody else was going to progress this in the meantime), and they had someone else from that team call me back within minutes. I was instantly notified that the Authority to Deliver form had been sent to Tesla, and I received an updated Final Invoice from Tesla at the same time. About an hour later I received an email saying delivery of the vehicle had been authorised, with a form attached that I need to sign and send back to SG Fleet after delivery so they can process payment.