Send automated email via Jira Automation
Hello Jira people,
I am fairly new to Jira and I am just discovering all the features and capabilities this platforms offer, but I really am stuck on this one: I have created a form, where our colleagues can submit some issue or a bug in our newly developed attendance software - the form will create work item and so on,.. What I want to do is to send email to the person that reports this issue that ticket is submitted and also notify them when the item is moved to Done status. The initial problem was that I was not able to fetch the email address from the mandatory field of the form (it is public form) but I have figured it out ({{comments.first.body.substringAfter("Email address:").trim()}} - it will copy the email address from the comment) and then I will create a custom field where I will store this email address, the problem right now is to send email to this address, I am not able to send it via Recipients, it just does not work. Do you have any advice on how to proceed with this? NOTE: we are using free license - only for a few users. Thank you!