CD Baby issue with delivering TikTok start times incorrectly
Hello fellow CD Baby users!
There is currently a site wide issue where u/CDbaby is incorrectly delivering files to TikTok with the wrong start times. Instead of the times users specify all songs start at 00:00. This was first reported in the following thread -
Since my album was released one week ago I have submitted two tickets about this issue and after a few days both of the tickets were closed and marked as "solved" by someone named Hosam Hassan. Whether that is a real person, I wouldn't know as the only response I ever got was canned AI responses to escalate the issue. Obviously the problem still persists, and it's a headache because unlike Instagram and YouTube Shorts which have the entire song you can choose from, for whatever reason TikTok only has a minute. And the hook usually isn't in the first 30 seconds.
Today I submitted my THIRD ticket about the issue which I have included. The three tickets all had different issue topics because none of them seemed to truly fit. I also don't know if they are looking at the topic I select and just saying its solved without reading a single word I type to them.
My first ticket issue was - Music not showing or looks wrong > Irregular or artificial streaming notice
My second ticket I had the issue as - Upload, Edit or Manage my Music > Edit or remove a track or release
My third (latest) ticket has the issue as - Upload, Edit or Manage my Music > Replace my audio or artwork
In the last ticket and latest ticket I have included screenshots to the reddit thread I mentioned above where many users have reported the same issue with their release.
Is there any more people experiencing the same CD Baby delivery issue with their recent release? Do you have a ticket open or has any action been taken?
I'm very curious, but based on their support I have my doubts much has been done. I've even DM'd the CDBaby reddit account like in a months old thread the user said to do with issues and naturally have gotten no response.
Hope your release isn't being the pain that mine is!
