Need more contact for support
Hi everyone, I’m really desperate to find more contact info for Tractive, as I’ve reached out to customer service 3 times and twice I’ve received the exact same email, and I’m now waiting for my 3rd reply, which I can guarantee will be the same.
I’ve been using Tractive for a year for my 16 year old cat Jasper, as he is an outdoor cat as we grew up on a farm. He loves to go on wanders near farms by my house and around fields. I got this tracker as sometimes he wouldn’t come home for a while, and with his age it’s just an extra layer of security for him and his wellbeing.
I’ve been having issues with the battery life, and Tractive hasn’t been any help. It’s now led to me charging it one night before bed, putting it back on him at about 10pm, him going out while I was asleep, and by 10am the next morning his tracker was completely dead.
He’s now been missing for 6 days, and I’m manually searching all the land around me, in bushes, in fields, at farms. I’m from the UK and the weather has been so hot, he’s old and I’m worried to death, had I known his tracker would have died that quickly I’d have never let him go out. I’ve tried emailing individuals that may work for Tractive that I’ve found other people talk about on the Reddit, such as a Michael and a Wolfgang, and I’ve not received any response.
I’m devastated, and all I can do is just keep searching, and if I find him I don’t even know what to do with his tracker as the battery is clearly broke or defective.
If anyone has any sort of contact at all that I can email, ring or anything I would really really appreciate it, as I’m ripping my hair out over the lack of care, and it really seems like they aren’t even reading my messages and are just sending me the same automated response.