u/ddxtreme

UPDATE 16 August: They sent me one today.

Hi everyone,

Want to share what a joke of a company / support when dealing with paying customers this is.

Bought 6TB Lifetime and asked for an invoice via e-mail to support & owner (as it was before) on 23/06.

1st email:

https://preview.redd.it/5fm1xljnsajh1.jpg?width=986&format=pjpg&auto=webp&s=cd2f64b5c2f6408fd42264a088878323c5e70ecd

Couple more followed:

https://preview.redd.it/gafg2prpsajh1.jpg?width=992&format=pjpg&auto=webp&s=f59496cbd650f9117e9b3dffad73ff075638aae5

https://preview.redd.it/1qxclwhqsajh1.jpg?width=1000&format=pjpg&auto=webp&s=4c63f5c07f14010e298a9d351bd1ad696aaaf1eb

https://preview.redd.it/gzzazbxqsajh1.jpg?width=1008&format=pjpg&auto=webp&s=6f5ece6176081afeba39cb26e1129c130a6aa6a0

In total i have sent exactly 8 emails plus a post on reddit here https://www.reddit.com/r/Drime/comments/1ukhf0r/purchase_invoice/

With the new ticket system, yes i tried that as well, here it is:

https://preview.redd.it/wrg1fctxtajh1.jpg?width=1582&format=pjpg&auto=webp&s=e303a435184e51c2ea56e44fc35bbfa42ce26355

All in, i've been waiting almost for 2 months for a simple invoice.

So be aware of this. Its a basic right and legal obligation they completly ignore

Not sure what have been your experiences so far, but this one has been crazy. Never had one like this.

Any way to request an invoice for the puchase? Already sent the email for the drime support and still no answer. Are there anyone replying to contact emails at all?

Thank you