Downloading Ticket via Mobile Pass on Multiple Devices
Could anyone provide some clarity on how the new digital ticket passes work when it comes to using the same pass on multiple devices?
I understand Arsenal have made changes aimed at tackling touting, but I’m trying to understand exactly what this means in practice.
For example, if I win a ticket in the ballot but can’t attend a particular game, I’d normally give a friend access to my account so they can use the ticket.
Is it now the case that once a ticket is downloaded to a phone, the mobile pass becomes permanently tied to that device?
So, in the above example, would my friend either:
1. Not be able to download the pass because it is already associated with my phone, or
2. Be able to download it, but then have the pass permanently associated with their phone instead?
And what happens if I get a new phone during the season? Would I be able to transfer my existing tickets to the new device, or would there be a process for removing the old device association?
It seems like this could create quite a few practical issues for legitimate occasions, especially when someone can no longer attend a game.
Would really appreciate some clarity from anyone who has actually used the new system or knows how the device restrictions work, as I’ve struggled to get a clear answer from Arsenal Customer Service.
Thanks!