Strange ticket issue that occurred mid festival/PSA
My fiancée and I drove almost 10 hours for the festival, and we had a killer time overall, despite this strange ticket issue that really started us in a panic on Saturday. We thought this was worth sharing so this could help someone at Sonic or the other DWP fests.
My wristband got way tight after day 1, I cut and retied it for day 2 but it fell off shortly after entering. No biggie, went to box office by temple stage and got it replaced. Important to note I think, I showed my ID to prove I purchased that wristband, and it was approved and went on my way. Entering on day 3 is where the craziness happened. My wristband scanned in, but my fiancée scanned red. Security guard said theres an issue with her wristband, so we would have to go to the box office outside the gates. Weird, I was almost worried that would've happened to me since I replaced my wristband, but hers was fine the whole time. The same guy who replaced my band the day before is now at front box office, and we explain the issue the best we can. I replaced my wristband, showed my ID, and even ordered separate from her because I bought the parking passes with my order. After him and another box office worker are confused, a supervisor gets called over. The supervisor was the most rude, unhelpful, and arbitrarily difficult person in the entire process. After we explained what was happening to us, she kept saying something to the effect of "her wristband was not the original wristband, and she needed that wristband". We were very confused, and genuinely thought that somehow her wristband got overwritten when I got mine replaced the day before, and were trying to explain maybe an error happened that we wanted to resolve. The supervisor kept getting short tempered and smirking, saying "thats not how this works" and we needed to provide her original wristband. We showed our IDs and our order numbers from the website, and she kept repeating that we needed the original wristband, no matter how we tried explaining that those were the only 2 we had. She then offered my fiancée a Saturday only stadium seat as consolation, to which we basically said "fine but go fuck yourself", but with a bit more pizzazz lol. Mind you, we had both bought 4 day GA+ which was field access too, and she came almost purely for BMTH, this was simply not what we paid for. My fiancée ran to the temple stage box office, and raised utter hell about it. She was not going to be undercut by some petty so-called supervisor and not get to see a favorite of hers up close, pretty much her highlight of the entire lineup. The people there kind of put up the same fight, but once she showed her ID and order number, they had no problem giving her the 4 day GA+ band.
What the actual hell happened? It seems like somehow the festival thought there was 2 of me and 0 of her after i replaced my band. My fiancée is quite certain that she didn't swap our wristbands when they came in the mail. But even if she did, people buy wristbands for others all the time, their kids, spouses, siblings, friends, etc, so surely they wouldn't need everyone to have unique order numbers or registered accounts? Any insight and help is greatly appreciated. We are just glad it all got sorted and she got to see BMTH up close! (And she started a mosh pit out of pure spite for that supervisor)