I am so fed up with the people who own this magazine now
For context, I purchased the digital sub so I could download and backup all of the issues released since the reboot. It clearly said I would receive the newest issue plus the past issues. I was confused of where to actually find them, so I emailed the subscription support. It said they would respond within 48 hours. I sent an email explaining that I wasn't sure how this worked and I'd like some help. No response. 4 days go by, and I email again to make sure they saw my email. Nothing. I emailed one more time a few days later, nothing again. It has been almost right at 3 weeks and still nothing. I'm sure it's out of range for a refund now. This management is a complete joke.
UPDATE:
The support team finally reached out to me with the following:
"My apologies for the delayed response. It looks like your email was accidentally filtered into our spam folder, which is why we weren't able to respond sooner.
The launch of the new Digital 2.0 platform has encountered some unexpected delays. We’re taking the extra time to make sure everything is properly set up and working as it should before releasing it.
We want to make sure you have a smooth experience and don’t encounter any issues when accessing Digital 2.0.
We appreciate your patience and understanding.
We’ll keep you updated as soon as it’s available."