r/Rural_Internet

We recently moved to an area with no wired internet. The one satellite company out here that isn't Starlink wanted to cut down a bunch of trees on our dime. We currently have T-Mobile Home WiFi BUT it's the "lite" package which means we are just out of range of the closest tower and we pay like $60 a month for like 100mbs and usually run out a week before the end of the billing period.The only Starlink plan our area qualifies for is the $130 whole home whatever and that's not in our budget. I have been seeing ads for a bunch of companies that do tri-carrier 5g/WiFi and wanted to find some real world feedback before plunking down a bunch of money to try one. Also, it's really hard to do research for internet options when you barely have 4g. Does anyone use one of these companies? Price? How has your experience been? I need something plug and go I am not gizmo inclined please and thank you 🙂

I am looking to move in soon in Lodha crown wanted to know which internet provider is available and can get me wifi the quickest!! Any leads pls

Looking for a backup internet for 5G that does not use T-Mobile infrastructure.

Currently I have C4P Shield. Works well but just want a backup of that.

Thank you community.

Planning to shift from vianet to nt fiber due to recent hike. Nt fiber looks cheap, thoughts? Recommendations?

I moved back to my hometown in Assam and started working from home. Before moving, I did some research to find the best broadband provider in my area. Turns out, there was pretty much only one option: NGC Broadband.

Well, what a mistake that turned out to be.

1. NGC Broadband: Where customer service doesn't exist

The first red flag came right after installation. I started using the connection, but I never received an SMS or email confirming my subscription. No welcome message, no account details, nothing.

A few days later, I experienced my first LOS (Loss of Signal). I called the guy who installed the connection, and guess what? His phone was switched off.

It took TWO DAYS to get the connection fixed.

And this became the pattern. Whenever I faced an LOS issue, the installer was either unreachable, his phone was switched off, or he simply wouldn't pick up.

2. Apparently, I'm not even a customer

When my first recharge was due, I tried to figure out how to renew the connection myself.

Remember, I hadn't received any SMS or email about my subscription. So I visited their website, found their customer portal, and tried the "Forgot Password" option.

My phone number wasn't registered.

I called their customer care, and they told me that neither my phone number nor my name existed in their database.

Let that sink in. I'm using their internet, paying for their service, but according to their own customer support, I don't exist.

The funniest part? They still confidently told me to contact the local guy for the recharge.

I asked him how I could recharge online myself. His answer? There's no way to do that. I have to pay him directly.

No bill. No invoice. No payment confirmation. Nothing. Just transfer the money and wait.

And after paying, it takes another 4–5 hours for the connection to resume.

To make things worse, he doesn't even inform me when my monthly plan expires. Sometimes I forget about the recharge, suddenly discover that my internet isn't working, and then have to start calling him again.

And you can probably guess what happens next. Switched-off phone, unanswered calls, or unnecessary delays.

3. The speed is another joke

Initially, I subscribed to their 30 Mbps plan, but I was getting around 8–10 Mbps most of the time. Occasionally, it crossed 20 Mbps.

I thought upgrading might solve the problem, so I moved to their 80 Mbps plan.

Now I get around 30–40 Mbps.

At this point, I'm not even sure what I'm paying for.

4. Thought Jio AirFiber would save me. Apparently not.

After dealing with all this nonsense, I finally decided to switch to Jio AirFiber.

I contacted them, and the sales team was super confident.

"Yes, sir, we'll come today."

"We'll complete your KYC in the morning."

"Our technician will install it by the afternoon."

They came in the morning, inspected the location, completed the KYC process, and collected ₹2,200 as the booking amount. I was told the connection would be installed by that evening.

Sounds great, right?

Well, SURPRISE!

It's been a week, and I've heard absolutely nothing.

I called them today, and the response was basically: "Brother, please wait. Our machine hasn't arrived yet. I'll call you when it does."

WHAT?

Why collect the booking amount and promise same-day installation if your equipment hasn't even arrived?

Now I'm stuck waiting for a connection that was supposed to be installed a week ago, while still dealing with my existing ISP.

Honestly, I'm exhausted.

I moved back home to work remotely, and a reliable internet connection is literally essential for my job. Instead, I have to worry about whether my internet will work, whether someone will answer the phone if it stops working, and whether I'll randomly lose half a day waiting for a connection to come back.

I've heard stories about other ISPs where customers can't even access their router's advanced settings despite paying for the service. And here I am, struggling to get the most basic things right: a proper customer account, transparent billing, reliable speeds, and support that actually responds.

I know no service is perfect, but why does getting a basic broadband connection have to be this frustrating?

So, people of Reddit, what should I do now?

Should I wait for Jio AirFiber, or is this a sign of what their service will be like after installation?

Are there any other reliable broadband providers in Assam, especially around smaller towns?

Is there any way to get NGC to register my account properly, provide bills, and stop making me depend entirely on one local installer?

I just want a stable internet connection that I can pay for online, get a proper receipt for, and forget about until the next billing cycle.

Apparently, that's too much to ask.

Looking to switch to Computers4People Shield for mobile internet and want a discount - use one of the codes in the comments below.

If you are a customer of Computers4People, post your referral link/code below. Make sure you have acknowledged you have Read the Rules before posting, and post a comment only once or else will be deleted/banned, update your first comment versus make a new one. Comments will be displayed in a random order to give fair assistance to each poster.

• Referrer gets one month free, up to a maximum of 30 months free this way. Every Shield subscriber gets a personal referral link in their subscriber portal. If you want to refer more people and help spread the word about affordable internet, you can apply to become a referral partner through our Shield Champion program.
• Referee gets 5% off their plan
• For details see https://www.computers4people.org/shield FAQ section "How do I refer a friend?" and terms and conditions section of https://www.computers4people.org/shield-champion-application

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