DME supplier (maybe) stealing factory sealed F&P pillow sizes from fit kit?
I'm totally new to CPAP and I just got my Airsense 11 with the Nova Micro Pillows mask a week ago, so many of my issues may be just starting difficulties. I think I still need to dial in all my other settings as well, but something I can't do easily is change my pillows size. I can't hardly wear the mask more than 2 hours or so per night, and a lot of it is feeling lots of discomfort and irritation around my nose. I need to work the pillows in around my septum, and from what I have read the holes should just line up with my nostrils and not pinch down on my septum.
Based on what I'm seeing in the packaging, I should have received a "fit kit" from F&P, but I just got handed the opened product packaging with the manual, and the assembled medium pillows and hose from the tech. The tech frankly didn't do a whole lot in terms of fitment, but I trust they knew what they're looking at. I only get 3 mask changes for free, and now they're telling me sizing up is considered a change when my packaging says I should have all 3 sizes.
Are they scamming me for the small and large pillows? should I just bite the bullet and burn a mask change? what if this happens again if I need another type of mask and I'm up to 4 changes?