u/dexman76

I run a one-man MSP focused on seniors (65+). My needs are very different from a typical B2B setup.

What I actually do:

• help seniors who forgot their password.
• Walk them through over the phone how to log into their password manager.
• Set up new devices on site (phones, tablets, computers) and retrieve their saved passwords from the other devices.
• Lots of other stuff thats not really MSP related with remotes, mobile devices, and IOT, more a 'here is a step by step guide for next time'

What I need from a password manager:

• Per-user pricing (ideally <$5/user/month) with NO arbitrary family cap (5 or 6 users is too small – I need to scale)
• I can be the "admin" and have the ability to help a client recover their account if they forget their master password
• Shared vaults (I put their passwords in a vault we both can see)
• Works on mobile (iOS/Android) and desktop browsers
• Zero-knowledge encryption (provider can't see passwords)
• Dead simple UI – seniors need to be able to find their passwords without calling me every time

What I don't need:

• Enterprise features (SCIM, directory sync, granular roles, etc.)
• Built-in VPN, dark web monitoring, or other fluff
• A multi-tenant MSP console (I'm fine managing each client separately, even on site)

Ive looked at family and enterprise level plans, and dont think ive found a sweet spot for what im doing. Either too few users, too many features, or my lack of deeper tech knowledge just makes me look and say, yikes.

Has anyone found a password manager that works well for this specific use case? What goes on at senior centers? Managed care? I'm tired of tools built for IT departments. I need something built for "grandma forgot her password again."

TIA