Worst customer care service ever
I contacted support 3 weeks ago, because my glasses broke. They told me that the glasses were under warranty and that I had to choose another model because my headliner gen1 were no longer in production.
The page in which I was supposed to choose was never completed. Just a blank page. I contacted support several times and always got the same answer "we're on it".
I waited but nothing changed at all. It just seems that they sent the emails to keep me busy while doing nothing on their hand. I mean it's been 3 weeks.
We've come to the point where if I open a ticket again asking for help they just straight up ignore it.
I was about to buy a second pair but I think this whole experience made me rethink my position.
I don't even know what to do, the only way I can find to contact them is by opening a ticket/sending an email.