Lexus of Westport (CT) is refusing GX 550 sales to repeat customers if you live outside their specific county. Peak dealership greed.
Just wanted to put out a warning for anyone in the Northeast / Tri-State area looking to lock down a new GX 550.
I’ve been a loyal customer at Lexus of Westport in Connecticut since 2021. I bought a used IS from them, followed by a brand new 2025 IS. When I went to buy a 2026 GX 550, they completely refused the sale. The reason? I live one county over in New Haven County, and they are now enforcing a strict policy where they will only sell the GX to residents of Fairfield County.
I ended up speaking directly with the General Manager to figure out what was going on. They explicitly confirmed that this isn't due to corporate allocation rules or registration logistics, they are intentionally restricting sales because they want to hoard the future service department revenue and will only sell to people who live close enough to use their garage.
It is absolutely wild to me that a dealership would completely trash customer loyalty and refuse a third vehicle sale from a repeat buyer just to gamble on hypothetical service center margins.
Consider this a direct warning to everyone out there: no one should be giving this dealership their business, no matter where you live.
As a community, we really shouldn't stand for dealerships acting this way. When stores start pulling hyper-localized restrictions and treating repeat buyers like numbers, the only power we have as enthusiasts and consumers is to vote with our wallets. There are plenty of other dealerships out there that actually value business, skip Westport entirely and give your money to a dealer that deserves it.