pls advice buyer says item smells but i washed before shipping
a buyer just messaged me that their item smells like fish and that she’s washed it but the fish smell won’t come out. i’m confused on how to handle this situation.
i washed the pants right before i shipped and it was new without tags. no rips, no stains and no cracking in the graphic. my mom is also fatally allergic to seafood so we’re not allowed to have any. so i just don’t know how this could have happened bc it went straight from the dryer into the polymailer:( i also wrapped the item in tissue paper before putting it in the polymailer all packaging material was new. i thought i did everything right, they asked if i sell on poshmark bc shipping is cheaper there and i said no but ill match it and tbh i was scared bc we’re not supposed to talk about other apps. they then sent a 45% offer and i accepted, then they said that shipping was too high and usually i pay $10 off every shipment, it was 29.31, i pay $10 so it comes to $19.31 but they said it was too high and on poshmark it’s lower so i matched poshmark shipping and lowered shipping to 12.49. i shipped 5 items that day and no one said anything about a fish smell, they dmed that their item came quickly, it smelled nice and they liked their freebies. my sister thinks im getting scammed bc the buyer tried to get me to sell to them on poshmark. also, she sells on poshmark and says refunds for smells is a common thing there and she’s recieved refund requests about bnwt clothes smelling like smoke when we’re a smoke free house and that poshmark would accept the request without hearing her side.
i feel bad though i don’t want anyone who buys from me to have a bad experience pls advice on how to proceed :((