Labor Day sale discount not valid?
Backstory: I was a Cox Homelife customer, and with their merger they announced the EOL for their alarm division in October. They offered the SimpliSafe bundle for $25, so I purchased that and set it up. I want to purchase an additional sensor, key fob, etc. and in the App and their website there is a banner stating a Labor Day sale for 40% off using code SAVEHW40. I have tried the code in the App and web and get an error that it is no longer valid.
I started a chat session with them this morning and it is annoyingly slow to get an answer, and the response was that "the discount is not currently active" despite sending them a screenshot as requested. I'm within the first thirty days of using the service, still in practice mode, and am frustrated with this. Will this be an ongoing issue? Just frustrated and venting while I consider my options.