Frustration with customs and FromJapan's mistake
I have a package stuck in customs that was shipped by FedEx about a week ago (no other shipping carrier was available). The box is about 9 pounds and contains several anime model kits and a couple keychains, nothing out of the ordinary. Somehow FromJapan filled out the customs form and listed three of the models as "food chewy candy sugar 170490" and one as "clothes school uniform polyester 620339". This flagged the system asking for manufactures name and address and a PN (FDA Prior Notice) for the food.
I reached out to FromJapan support and initially they said:
"As a proxy service, we do not have access to this documentation. Please note that when using our service, you must provide all customs documentation directly to the shipping company or customs agency.
The prior notice must be transmitted to the FDA, and for the CPSC requirements, please ask the local office of the shipping company or local customs agency. Regarding the manufacturer's name and address, please search for this online. "
I pointed out they filled out the invoice incorrectly, they updated it and forwarded it to me and FedEx. Now the problem is FedEx still wants all the manufacturer information of everything now even though it doesn't meet the requirements. I have emailed at least three different employees and spoke to at least 5 different ones on the phone, they all just keep repeating it back that it is needed.
Has anyone else had this type of problem? I'm not even sure what the proper forms to fill out are. I have to do this for all 18 items in the shipment.