UPS mis-delivered and FromJapan slow to help
Long story short. Paid for DPP UPS. Everything cleared customs. In fact, the process and shipping was so efficient, it took less than 2 days get to the US.
Now the fun part. UPS says someone by a certain name signed for the package. No such person at my office.
Asked to put a trace on the package. UPS says the sender has to do it. FYI, domestic UPS packages allow recipients to file for a trace online. There is actually an option. This option is missing for this international package.
Emailed FJ about this and they said I have to do it. So back to UPS. UPS said sender can file a claim.
FJ says ah..not our problem.
This is the kind of thing I really loathe when dealing with international shipping. Prior has used ECMS with FJ, no problems whatsoever.
So now what?