r/FromJapanCodes

UPS mis-delivered and FromJapan slow to help

Long story short. Paid for DPP UPS. Everything cleared customs. In fact, the process and shipping was so efficient, it took less than 2 days get to the US.

Now the fun part. UPS says someone by a certain name signed for the package. No such person at my office.

Asked to put a trace on the package. UPS says the sender has to do it. FYI, domestic UPS packages allow recipients to file for a trace online. There is actually an option. This option is missing for this international package.

Emailed FJ about this and they said I have to do it. So back to UPS. UPS said sender can file a claim.

FJ says ah..not our problem.

This is the kind of thing I really loathe when dealing with international shipping. Prior has used ECMS with FJ, no problems whatsoever.

So now what?

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u/Notting23 — 4 days ago

New here ...is $70 shipping for 11,000 yen normal?

Ugh i wanted to try fromJapan and did not realise charge 2 is so expensive. Is just some socks and a sexond hand coat. Both totslling 11,000 yen

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u/New-Cauliflower-9211 — 5 days ago

Is FromJapan worse than other services (zenmarket, buyee) when it comes DDP options to the USA?

I used fromjapan a lot until de minimus went away. Well I’m getting back into buying watches direct from Japan, but I keep seeing horror stories of insane duty-brokerage charges. Do all shipping options on fromjapan have this issue? Would I get a different outcome if I switch to Zenmarket? Thank you!

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u/misterbb — 13 days ago