Speak to human rep
does anyone know the prompts to speak to a human rep for bcbsil benefit dept? the ivr system states no preauth required for the hcpcs code. documentation is needed that states we can buy&bill under medical benefits. unable to document that if the ivr system’s benefit details does not state it or answer this question. “transfer to a customer advocate is not a valid option.” managed care rep. does not have access to answer this question and sent me back to ivr system.
u/draconismione65919 — 14 days ago