Ready to unplug the relationship with Frontier
I have a Frontier business account. When they bought Verizon customers, they promised all the good things. Fast forward few months ago, there was a power outage in my area and it fried the system. I called and told them that I have an old (15 years old) verizon router and box. I requested for a new router but they said no cause the router is fine and the problem is the ONT's backup battery is fried. So they just fixed the battery.
Fast forward this Monday, the internet gave out and because of the faulty router. Two days later they sent the wrong router (eero) I need it multiple ports but they only sent a router with 2 ports. I called them about it and they have the decency to say that I should have a back up router. Who the heck has a back up router. With all of these going on, I spent $15 on a hot spot from AT&T so my business can operate a little bit.
When I was on the phone with them to go over setting up a new router. They told me to buy a port splitter (which I did) and it didn't work out. The wifi was working but the wired computer, printer, and credit card machine won't connect.
I was talking to another technician because the new router only the wifi works but not the wired stuff. I asked about the replacement and gave him the order number that I was told twice. And the guys said oh the first technician didn't order you a new router. WHAT THE ACTUAL F*** I spent an hour to fix the situation and they didn't even order me the new router.
I asked them for a credit because they sent the wrong router that isn't compatible with my business. They billing dept said they can only give credit $15 (very laughable) finally, the supervisor called and gave me $50 credit for all the trouble (I should have asked more).
All of these could have been avoided if they sent me a new router when I had the first outage. But no they rather save money instead of improving on customer service. I pay $250 per month for internet and phone service with Frontier.
I am ready to cancel my Frontier service at home and probably the business too if they don't fix the problems by Friday. My business is still not fully operate.