FiberFirst Versus Brightspeed

About a year ago my wife and I downsized into a new home in a somewhat rural area. During the build we had the home wired for easy installation of ceiling mounted APs and I set up a basic UniFi system. During the build we were expecting to use NextLink fiber, but found out later their service ends three houses down the street. Vyve coaxial service was available and over the past year their 1GB/40MB has been very reliable. However, I’ve always wanted to experience fiber’s symmetrical service. Recently Brightspeed and FiberFirst both rolled out fiber to our neighborhood with very competitive offers. Posting in their respective Reddit communities is likely net me mostly unhappy customers. I was hoping some of you working in the industry might have direct experience with the quality of their installations, service reliability and support. Thanks …

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u/dwjones22 — 21 hours ago

Somebody Forgot To Lock The Door

Not in the industry, I just enjoy reading your posts in this group. However, this unlabeled box, near my home, has been unlocked and open for a couple of days. I emailed two of the three fiber providers in our neighborhood. I would have emailed all three, but Brightspeed doesn't appear to have a support email.

u/dwjones22 — 7 days ago

Brightspeed Fiber Equipment Question

Brightspeed fiber recently became an option in our somewhat rural, North Texas neighborhood. I have a UniFi router and separate UniFi WiFi 7 AP that works great with my current coaxial based 1 GB service. I was just wondering if FiberFirst has a non-router, ONT only or fiber to router SFP module option during installation. Just trying to avoid bridge or passthrough on an additional router. If so does anyone know the brand and model number of their current ONT? I would really like to experience their symmetrical speeds.

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u/dwjones22 — 28 days ago

Brightspeed Fiber Equipment Question

Brightspeed fiber recently became an option in our somewhat rural, North Texas neighborhood. I have a UniFi router and separate UniFi WiFi 7 AP that works great with my current coaxial based 1 GB service. I was just wondering if FiberFirst has a non-router, ONT only or fiber to router SFP module option during installation. Just trying to avoid bridge or passthrough on an additional router. If so does anyone know the brand and model number of their current ONT? I would really like to experience their symmetrical speeds.

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u/dwjones22 — 30 days ago

A Long Post For A Small Issue

Forgive the length of my post, but I am new to networking and was hoping to provide as much information as possible. I have a fairly basic setup with 1 Gb service, a UCG Ultra, a U7 Pro XG and a POE+ injector. The XG provides excellent coverage in our 1800 square foot home including the garage, back patio and front porch. The initial setup was easy using the iOS UniFi app. I set up a flat single SSID network in September of last year. In October after watching a few Crosstalk videos and reading a number of posts here I carefully moved ahead. I added three VLANs and two additional SSIDs to accommodate the new VLANS.

1 - Native for wired AP
10 - Main for NAS, iPhones, iPads, Macs, HomePods and Apple TVs
20 - IoT (optimized using UniFi’s setting) for printer, Wemo doorbell camera, Logtiech CircleView camera, ecobee thermostat, Rain Bird sprinkler LNK2, a garage door opener and a number of smart outlet switches. With the exception of the Rain Bird and garage door opener everything IoT speaks Homekit. 30 - Guest

I used the original SSID for my IoT devices. They are all WiFi and this saved a great deal of time. The guest network is only using 2.4 and 5 Ghz to avoid issues for visitors with older equipment. The main network includes 6 Ghz & WPA3 and provides much of the house with over 900 mb service for our Apple devices. I added one zone based Firewall rule I had seen recommended here several times for the IoT network to isolate it, but allow IoT devices to respond to my Main network. I set the three remaining UCG ultra ports to the Main VLAN for a couple of wired Apple TVs and an NAS. I used reserved IPs for the two cameras and wired Apple TV that serves as the HomeKit hub. I made sure the free version of CyberSecure was activated and set the DNS servers to filtered CloudFlare and filtered Open DNS respectively. However, I doubt the DNS settings impact our iPhones, iPads or Macs I as left iCloud’s private relay active with the fixed IP option. UniFi’s official release updates are on auto, but I set the AP channels manually. That is pretty much my setup as I remember it. 

With the exception of a few power outages and couple of auto updates that required a manual restart it has been rock solid. Everything talks to everything as expected. Mostly I just run speed tests and open UniFi’s App to look around. However, I do have a question about my Wifi doorbell response time. If I am on cellular or a remote network both camera feeds load instantly in the Apple Home App. When I am home the Logitech CircleView always loads instantly, but the Wemo Doorbell is either instant or delayed by about four seconds depending on the way something starts or is loaded. At first I thought the delay was normal, but after a failed update I shut every thing down and rebooted everything. Both cameras started coming up together instantly on my home network. Later I discovered after a power outage or reboot the two cameras may display video instantly or the doorbell camera may have the three second delay. I’ve tried powering everything up at once and powering the devices up in order … modem, router, POE injector/AP. I’ve tried just rebooting the router or just the AP. There appears to be no pattern to what removes the delay. This is not a big deal, but if there is a setting someone could walk me through I would appreciate it. And thanks to anyone who took the time to read this somewhat lengthy post.

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u/dwjones22 — 30 days ago