u/earthgoddess92

I swear, this is gonna be the last freaking time I place an order with Sephora. Saved up quite a bit to grab some of my favorite items for my birthday. Used my points and half the order ships out and I receive it. AMAZIN, so excited, I get to enjoy some of my favorite perfumes again. I get a notification that UPS (groan) is delivering the second half of my order, and of course it’s at some godforsaken unknown address. Whatever I go through the hassle of waiting the allotted time to see if it’ll show up before reaching out to CS. I do, and opps sorry we can’t do that! BULLFUCKINGSHIT! I’ll be damned if you guys keep nearly $500 worth of skincare, makeup, and other little things. The last time this happened, I ate the $50, whatever it was a small brand, I ended up reaching out to the brand directly, she was super apologetic and sent me a replacement, but Sephora can suck it.

Why am I having to battle for my money or product when the people y’all have an open contract with can’t do the one job they’re hired to do… deliver to the correct address on time???!!!?? Why are you telling me to hit the streets and look in the most random places and talk to my neighbors to find my items?!? Y’all need to get on the phones and rip UPS a new one and start filing all these claims against them. I’m already opening a case with UPS, which wont be successful because I of course can’t file the claim as I’m not the shipper and then of course I’m filing a chargeback because wtf do I look like allowing some billion dollar corporation to just keep my hard earned money. 😡🤬😡🤬

Anyways, at least I have proof of all the bullshit I just spent an hour of cycling through agent after agent after “supervisors” with photos being sent back that the second delivery is not my address, has no address listed within the photo and doesn’t even look close to anything around me.

I’m more so sad that after this I’m basically ending my relationship with Sephora and if it’s not in store, it wont be purchased. Oh well, guess to Ulta I go 🤷🏾‍♀️

I get that everyone’s accounts are being worked on and whatever but it genuinely fucking sucks that’s every goddamn weekend at some random undisclosed hour!!!!! Like at least give us a warning, hey consumers no account access will be starting 9pm eastern or 11 or midnight or something! It’s frustrating!!! Being on vacation and being completely locked out, thank god I’m not out enjoying life with this one account and have backup cc’s to use but DAMN!!!

Discover/Cap 1 get it together!

edit Also no, I’ve never received one of their system maintenance notifications and have called CS about this because I’ve seen other posts and others saying that discover does send these type of notes out.