

Unable to control ac with both app AND remote?
I have a new 12k unit from Costco. Been controlling it from the SmartHome app which works fine. But my wife doesn’t have the app, and when trying to use the remote, it doesn’t work and the AP code shows. Also after trying to use the remote, the AC is always offline in the app and I can’t control it from there either. Only fix is to plug and unplug the unit.
So how do I control the ac with both the app and remote??? This is the stupidest thing that they can’t both work. Help please?