My account is locked
I delivered a medication to the right address despite a bad pin. Because the pin wouldn’t let me move to the prompts in the app, I engaged in the chat and asked for support. I proved I was at the right address and I asked the agent to mark me as “arrived” so I could get the signature from the nurse and move on. 40 minutes later, the agent marked it as delivered. I was contacted and told I never delivered it. I had since done other orders while communicating with a different agent. Despite giving the name of the nurse and the address of the facility, I was asked to describe the nurses appearance. I did call the agent a dumb ass because the information was easy to confirm, but also, it’s a nursing home. That lady probably ended her shift during that time. I’m really aggravated because I’ve had an excellent track record with roadie and I like how easy and flexible it is. I hope it’s a quick fix because my screenshots and photos show I delivered to the right place, and nursing homes have cameras.