Customer called me hostile but it’s the other way around?!
I’ve been a barista at this store for a year and 5 months and i’ve made such a great standing here!! super close with my coworkers, even got voted for being the store’s next shift and trainer, no warnings on my record, and have no complaints from customers. until today.
This lady was the last one in our drive through and i greeted her as usual and started to start up the card reader for her and held it out the window. I didn’t realize she was SO far away, and she was getting upset that she couldn’t react the card reader. so i apologized and basically had half my body outside to hand it to her. but she proceeds to SNATCH the whole thing from me and yank it into her car(which to put in perspective, she snatched it so hard she literally pulled me forward), and the cord pulled taut and she gave me a dirty look like I did something??(i’m pretty sure she 100% thought i snatched it back) So like i immediately got frazzled because .. what’s her issue😭so after she pays i thank her and let her know her drink will be right out and i RUSH away and ask my coworker could she give the drink out because she genuinely like made me feel uncomfortable.
And after she does that, she tells me the customer asked for my name (even though i have it embroidered on my apron), but my coworker told her SHE DOESNT KNOW MY NAME. she basically just freaked out because the customer was yelling at her and didn’t know if it was allowed for her to give out my name. And then the lady storms inside the store and at this point the shift tells us to go in the back and she’ll defend us. This lady calls me HOSTILE and agressive, and accuses my coworker of spitting in her drink. And my shift does everything she can, even remade her drink and it was waaaay after close at this point. But this lady is so intent on reporting me.
Which is a problem because we have no Sm or Asm. we only have a temp and since i’ve never even met her myself yet, i’m scared she’s just going to do no investigation and write me up.. AHHHH WHAT DO I DO
TLDR; customer was hostile towards me, but calls me the hostile one(she was displaying physical aggression). and she’s planning to report me to our temporary sm, who i think is going to write me up no matter what i do. this is just such a weird and messed up situation and im nervous..!!!!