Hotel refunded my stay, but booking.com won’t release those funds back to me.
Going on 3 months with this now. I’m not sure what to do.
I booked a hotel through booking.com. I checked in, went to the room, it was disgusting. I went back to the main desk and said I couldn’t stay there. The hotel understood, apologized, and refunded everything.
That refund never got to my account though. Am I correct in thinking when the hotel refunded it, that refund now sits with booking.com, who then needs to release those funds back to my original payment?
Booking.com customer service has been awful. It’s impossible to communicate with a real person. I have emailed them the hotel invoice showing the refund and that I checked in/out within an hour. All they did was say they couldn’t reach an agreement between me and the hotel and offered $11 in hotel credits…
I don’t have an issue with the hotel. They refunded everything. I have an issue with booking.com because I think that refund was credited to them and they won’t turn around and credit me my $400.
I tried to dispute through PayPal and it was denied.
I tried to dispute through Discover and they said they couldn’t help…
What is this nonsense?
I have learned to not use a 3rd party site or PayPal and will always book direct with the hotel.