Quince will not delete my account after requested.
Backstory: I received an email that an order was placed under my Quince account. I did not place this order, someone in Chicago logged in under my account (I cannot explain how) and placed an order using her own payment method. I spoke to customer service and requested to change my password, which was not possible because I "set up my account through socials". Then I sent a request to delete my account, which you have to do through an email. Five days later I just received an email, see below. So now I have a vulnerable account, cannot change my password and cannot delete my account. I am at a loss for how this happened and what to do next. Anyone have experience with this?
Dear Requester,
We are unable to proceed with your Deletion request due to the criteria provided at this time.
Regards,
Privacy Team at Quince