Stubhub cancelling my order as a seller after tickets have been sold
Has this ever happened to anyone? I listed some comedy fest tickets to sell on stubhub since I can't go anymore. I got a notification this morning saying my tickets have been sold, including email address and name of the buyer for the ticket transfer.
A couple of hours later, I get another email from stubhub saying that "Unfortunately, this order will be canceled for reasons outside of your control." It then proceeds to instruct to transfer my tickets instead to another email: "Please note that you will not be charged for this cancellation. In addition, you will still be paid for the order, provided that you transfer the tickets to the following email address: shmobilereturns@gmail.com."
I haven't transfered tickets yet and was going to do so later this evening. But I'm wondering if this has happened to anyone before and why would stubhub ask me to transfer tickets to them if I still own them? I will be calling customer service in the morning to validate, but I'm first curious to hear if this has ever happened to anyone else.