Manhattan WMS is impossible to work with ...what do you guys do?
Warehouse manager here. We use Manhattan as our WMS and corporate is trying to get us to pilot some AMRs in the facility. (only semi bought it on this .. but trying to be cooperative here)
The problem is I cannot for the life of me get the data the integrator is asking for to pilot these things.
They are asking for order history, pick paths, SKU velocity, labor by shift, wave data, inventory movement, etc. When we try to get it from Manhattan, everything takes forever or turns into some expensive custom mod (e.g I got quoted $20k on 1 mod - most are around $5k). IT is getting the same answer too.
We have had this same problem with other projects also, not this AMR thing. Mainly this shows up in labor planning and reporting, anything where we need data out of the WMS becomes a whole thing. We are not a huge 3PL, it's not like we are software engineers here (but we do have IT).
We have been on the same WMS for like 20 years, so converting sounds like a huge pain. I can't be the only person to experiance this... For people using Manhattan, how are you handling this?
Has anyone else changed providers - seems like there are a million new companies. Do you have middleware? A consultant? Someone internal pulling reports?
Would love any input from others who have stuggled with WMS (specically manhatten)