High shot volume after reset on Bambino Plus, and a support website rant
I've had this rig for a couple of months and it's been great up until this week. I'm getting 50 to 80 grams (ml equivalent I believe) from my 17 gram double shot. I've changed my grind but that's really no help. I can circumvent this by doing a manual pull but I shouldn't have to. I've done the volume reset several times to no effect.
After some struggle (see rant below if you like) I got registered and created a support case. I know it's a holiday weekend here so I don't expect to hear anything until into the work week.
Ranting:
>!I registered with Breville for support, and that website is awful. It look's pretty, but data validation and UI hinting are BAAAAAAAAD.!<
>!First, they want a 12 digit serial number even though my product has 17.!<
>!Second, the serial number is case sensitive. WTF? If "A" and "a" have different meanings in a database "number" field, your DBA needs to be shot.!<
>!Third, my product (Bambino Plus) doesn't have a "batch number." The field is enterable and you have to look really closely to notice that its outline and label are maybe 90% of the hue used everywhere else. So, it's optional. Nothing on the site says it's optional other than it being rather faint.!<
>!Bunch of idiots there on the web side of things. I hope their support personnel are better.!<