u/emedlin18 — reddlx

Disney Hulu split billing

Just got my second bill that didn't have split billing after being told the first time it wouldn't happen again and was a glitch in their system. This time they said they no longer do split billing, and I could cancel and get a refund. I told them I didn't want to cancel and that their help page still said you got the credit. https://help.disneyplus.com/article/disneyplus-existing-disney-hulu-espn#existinghulu . After seeing that I did get another full credit of $13.90 and they said they would update the help center as it appears out of date and unclear.

I even asked to make sure I heard it right. And they said that Disney was now going to bill twice for one service (Hulu) once to T-Mobile and once to the customer. I told them that was wrong and very greedy and that I don't really see how it is even legal to bill twice for one service. I also said I would cancel next month if they were going to continue to bill twice for one service. They were going to send my feedback to the team.

I was actually a little shocked they admitted they would bill twice for the same service. I would have figured they would have worried it differently or tried to explain why. But, no. Just said they were now billing twice for the same service. I would suggest every one fight as hard as you can against this and / or cancel.

Wonder if T-Mobile or any other 3rd Parties can put any pressure on them. Assuming they even care about the customer. I am not really getting Hulu ON US if I am still having to pay for it. This looks bad on T-Mobile (other 3rd Parties) and Disney.

u/emedlin18 — 1 day ago

▲ 3 r/tmobile

New bill after they killed my Magenta plan.

Just checked and my new bill shows up. It went from $208 to $217, so $9 dollars like the guy in the chat I had almost a month ago said it would. Really not sure if the More plan is worth more than the Essentail plan though even if you use the streaming services.

What's funny is if I go to change my plan. If I switch from More to More it says it will be $15 lower??? Not sure how that works. If I switch from More to Essentials it will be $101 lower.

reddit.com

u/emedlin18 — 17 days ago

▲ 2 r/tmobile

Magenta Max plan vs Experience More and strange prices?

I am on the Magenta Max plan with 5 lines. I just spent an hour chatting with an agent without getting a clear picture on how my bill will change. With all promotions I pay $208 with $24 of that coming from Services (Netflix Premier, Hulu, Apple TV). I also have a $8.33 device installment plan as one of the lines was recently upgraded to a Pixel 10 Pro. Three others were upgraded to a Pixel 10 for free at the same time. My bill shows I pay $32 for one line. Two are included with Max. Two more have promotions (3rd line promo with new line and BOGO with new line) that makes them free with auto pay.

The agent said my bill would go up $9 if I did nothing, and that all my promotions would stay. He never said why it was $9 instead of $6. He also said if I switched to Essentails that my bill would be $113 with my promotions for all 5 lines.

Now it gets even stranger. If I go to change plan it shows I pay $212.33, and that Essentials is $99 less per month and More is $13 less per month. I asked why the $212.33 was different than what I paid and he said it did't include promotions or device installments. But, that doesn't seem right with the promotions I get. However, if I take $212 - $99 I get the same $113 he told me. So, $212 doesn't include my promotion or installments, but his $113 does, and it sill comes out to the same number. That doesn't make sense. The More plan shows up as $13 less per month. Yet he said it would go up $9. So, I don't know what to make of that either.

Also why is the Essentails $86 cheaper based on the change plan link on my account. That seems like a lot for mainly some free streaming services (around $30) and 2 year phone upgrade offers.

reddit.com

u/emedlin18 — 1 month ago