Seller offered cancellation in messages but now is denying cancellation request. Can eBay resolve this issue?
Ordered a pre order item on 6/16 from seller with the understanding the seller would ship as soon as the item arrived. Estimated delivery date 7/9 - 7/13. I messaged the seller at the end of June to see if they had an update in regard to the item.
Seller states that the item now won’t arrive until late July 7/27 projected delivery date to the seller. Seller says let me know if you want to cancel the order. I respond that I still want the item.
A few days go by and I reach back out to the seller asking if we can cancel the order as I don’t want to wait for the item any longer.
Seller states they’re unable to cancel the order now because eBay sent them the payment for the order already. Seller offers me a used item that they can ship right away as an alternative. I decline the used item and said I guess I’ll have to wait unfortunately.
After reading the support articles I found out the buyer is still allowed to cancel, as the item has not been shipped yet.
Seller won’t respond to my messages now. What can I do? Would eBay side with me if a dispute is opened?